Privacy Policy

Privacy Policy

At SCRUPS, caring comes first and that includes how we care for your personal information.

This Privacy Policy explains how SCRUPS (“SCRUPS,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you interact with us. It applies to customers and visitors in Canada, including Quebec, when you:

  • Visit our website or related pages that link to this Privacy Policy (the “Site”)

  • Create an account or place an order

  • Submit a Team Order request

  • Contact customer service

  • Sign up for emails or other communications

  • Engage with us on social media or advertising platforms

  • Participate in promotions, surveys, or events

By using our Site or providing personal information, you agree to the practices described in this Privacy Policy, subject to your rights under applicable law.

1. Applicable Laws

Our privacy practices are governed by:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), and

  • Quebec’s Act Respecting the Protection of Personal Information in the Private Sector (Law 25)

Where Quebec law provides additional rights or requirements, those apply to Quebec residents.

2. What We Mean by “Personal Information”

“Personal information” means information about an identifiable individual, as defined under applicable Canadian privacy laws. This may include contact details, purchase history, online identifiers, or other information that can reasonably be linked to you.

3. Personal Information We Collect

A. Information You Provide Directly

We collect personal information you choose to provide, including:

Account & Profile Information

  • Name, email address, password

  • Mailing address, phone number

  • Language and communication preferences

Orders & Transactions

  • Products purchased, order history, returns or exchanges

  • Shipping and billing information

  • Payment details (note: payments are processed by third-party providers; SCRUPS does not store full payment card numbers)

Customer Support & Communications

  • Messages you send to us (email, forms, chat)

  • Notes from customer service interactions

  • Call recordings where applicable and permitted (with notice)

Team Orders

When you submit a Team Order request, we may collect:

  • Administrator name, role, organization name

  • Contact details

  • Order requirements (styles, quantities, timelines)

  • Where required for fulfillment: team member sizing and shipping details

  • See our supplemental Team Terms

User Content

  • Reviews, feedback, survey responses, photos, or other content you choose to share

B. Information We Collect Automatically

When you use the Site, we may automatically collect:

Device & Technical Data

  • IP address, browser type, device identifiers

  • Operating system and language settings

Usage Data

  • Pages viewed, time spent on pages

  • Interactions with products, checkout, and ads

  • Referring URLs and general navigation patterns

Approximate Location

  • Derived from IP address (not precise GPS location)

C. Information from Other Sources

We may receive personal information from:

  • Service providers supporting ecommerce, analytics, advertising, fraud prevention, shipping, and customer service

  • Advertising platforms such as Meta (Facebook/Instagram) and Google, in accordance with their tools and your settings

  • Social media platforms when you interact with SCRUPS publicly

  • Carriers providing delivery updates or address corrections

  • Publicly available sources

4. How We Use Personal Information

We use personal information to:

  • Fulfill orders and deliver products

  • Manage accounts and customer relationships

  • Respond to inquiries and provide customer support

  • Administer Team Orders, including coordination and fulfillment

  • Improve our Site and products, including fit, functionality, and performance

  • Run advertising and measure performance, including Meta and Google ads (with appropriate consent)

  • Detect and prevent fraud, misuse, or security issues

  • Comply with legal obligations, including tax, accounting, and regulatory requirements

  • Communicate with you, including transactional and (with consent) marketing messages

Where required by law, we rely on your express consent to process personal information.

5. Cookies, Pixels, and Similar Technologies

We use cookies, pixels, and similar technologies to operate our Site, understand performance, and support advertising on Meta and Google.

A. Types of Technologies We Use

Essential (Required)

  • Enable checkout, security, fraud prevention, and account login

Analytics

  • Tools such as Google Analytics help us understand how the Site is used

Advertising & Marketing

  • Meta Pixel, Google Ads tags, and similar technologies help:

    • Measure ad effectiveness

    • Build advertising audiences

    • Show relevant ads across platforms

In some cases, we may use privacy-enhancing methods such as Meta Conversions API or Google Enhanced Conversions, which typically involve sharing limited, hashed information in accordance with platform requirements and applicable law.

B. Your Cookie Choices

  • Non-essential cookies (analytics and advertising) are used only with your express consent

  • You can manage cookie preferences through:

    • Our cookie consent tool to obtain express consent for non-essential cookies before they are set

    • Your browser settings

    • Advertising platform controls (Meta and Google)

If you disable cookies, parts of the Site may not function properly.

6. How We Share Personal Information

We do not sell personal information. We may share it with:

Service Providers

  • Ecommerce and hosting providers (e.g., Shopify)

  • Payment processors

  • Shipping carriers (e.g., Canada Post)

  • Analytics, advertising, and fraud prevention partners

  • Customer service tools

Customization Partners

  • Embroidery or manufacturing partners for Team Orders (limited information only)

Legal and Regulatory Authorities

  • Where required to comply with law or protect rights and safety

Business Transactions

  • In connection with mergers, acquisitions, or asset transfers, subject to safeguards

7. Cross-Border Transfers

Some service providers may process personal information outside Quebec or Canada. Before transferring personal information outside Quebec, we conduct an assessment of the privacy and security risks and implement contractual and other safeguards to provide an appropriate level of protection. Personal information may be subject to the laws of the jurisdiction where it is processed, including lawful access by courts, law enforcement, or national security authorities.

8. Your Privacy Rights

Depending on your province, including Quebec, you may request access to/or correction of your personal information, or withdraw consent where applicable, by contacting us. We may require identity verification to protect your information. We will respond within the time required by applicable law and may extend where permitted, with notice. If we cannot provide access or make a requested correction, we will explain why, subject to legal limitations.

Quebec Residents

If you are not satisfied with our response, you may contact:
Commission d’accès à l’information du Québec (CAI)
https://www.cai.gouv.qc.ca/

9. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Policy, including to process transactions, provide customer support, comply with legal and tax obligations, prevent fraud, and resolve disputes. We then securely delete, anonymize, or de-identify information unless retention is required or permitted by law. 

10. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information.

No system is completely secure. While we take care, we cannot guarantee absolute security.

11. Children’s Privacy

SCRUPS is intended for adults. We do not knowingly collect personal information from children under the age of majority. If you believe a child has provided us personal information, please contact us.

12. Accessibility

SCRUPS is committed to accessibility and inclusion.

We strive to design and maintain our Site in accordance with applicable accessibility laws and recognized web accessibility standards.

If you need information in an alternate format or assistance using the Site, please contact us.

13. Contact Us

For privacy questions, requests, or concerns:

Email: support@scrups.com
Mailing address: 302 Queen St S. Mississauga, ON L5M 1M2

SCRUPS® (“SCRUPS”) is a registered trademark of SCRUPS Inc.