Terms & Conditions

Team Orders Terms & Conditions 

Team orders are about belonging. And because they involve coordination, customization, and timelines, they also need extra clarity.

These Team Orders Terms & Conditions (“Team Terms”) apply to bulk, group, corporate, uniform, or custom orders placed through SCRUPS (“Team Orders”) and supplement the SCRUPS Canada Terms of Service. If there’s a conflict, the order of precedence is: (1) the Team quote/invoice, (2) Team Orders Terms & Conditions, (3) the consumer-facing Terms of Service/Shipping policy.

1. What Counts as a Team Order

A Team Order includes:

  • Orders placed by or for an organization (hospital, clinic, school, business, etc.)

  • Bulk purchases above a communicated minimum

  • Any order with customization (logo embroidery, name embroidery, special runs)

2. Team Administrator and Authority

To begin a Team Order, a representative of the organization (the “Administrator”) must submit a request through the Team Orders form available on the SCRUPS website.

After submitting the form, the Administrator may be invited to create a SCRUPS account and/or be connected with a SCRUPS customer service representative to review order details, pricing, timelines, and customization options.

By submitting a Team Order request and proceeding with a Team Order, the Administrator confirms that they have the authority to act on behalf of the organization and to bind the organization to these Terms.

The Administrator is responsible for providing accurate and complete information required to process the Team Order, including organizational details, contact information, and any team member information necessary to fulfill the order.

3. Sizing Responsibility

The Administrator is responsible for collecting accurate sizing. For sizing guidance please reference our size guide. We can’t guarantee fit across individuals.

4. Customization, Proofs, and Approvals

If your Team Order includes customization:

  • We may provide a digital proof (logo placement, thread colour, etc.)

  • The Administrator must approve proofs in writing

  • Approved proofs are final, no changes can be made at this point

SCRUPS is not responsible for errors that were approved, including spelling, logo accuracy, or placement. This does not apply where delivered items are materially nonconforming to the approved proof due to SCRUPS’ error (e.g., wrong logo file used, incorrect placement vs proof). In that case, SCRUPS will, at its option, rework, replace, or refund the affected items.

5. License to Use Team Marks

If you provide SCRUPS with any trademarks, logos, crests, names, or artwork (“Team Marks”), you grant SCRUPS a limited, non-exclusive, non-transferable license to use the Team Marks solely to produce and fulfill the Team Order, including manufacturing and embroidery.

We may share the Team Marks with trusted partners (like embroiderers or manufacturers) only as needed to fulfill the order.

You indemnify SCRUPS from third-party claims alleging the Team Marks, as provided by the Team, infringe rights. This does not apply to infringement caused by SCRUPS’ modifications not authorized by the Team. SCRUPS will promptly notify the Team, allow the Team to control the defense and settlement (subject to SCRUPS’ consent if settlement imposes obligations on SCRUPS), and provide reasonable cooperation. Liability is capped at the total fees paid for the Team Order, except for willful misconduct or fraud.

6. Team Representations

The Administrator represents and warrants that:

  • The Team owns or has permission to use the Team Marks, and

  • SCRUPS’ use of the Team Marks to fulfill the Team Order will not infringe any third-party rights

7. Indemnity for Team Marks

The Team will defend, indemnify, and hold harmless SCRUPS and its directors, officers, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from an allegation that the Team Marks, as provided by the Team and used in accordance with the Team’s written instructions, infringe or misappropriate any third-party intellectual property or other rights. This indemnity does not apply to claims arising from (i) modifications to the Team Marks made by SCRUPS without the Team’s approval, or (ii) SCRUPS’ combination of Team Marks with materials not provided or approved by the Team, where the claim would not have arisen but for such modification or combination.

SCRUPS will provide the Team prompt written notice of any claim (to the extent legally permitted), allow the Team to control the defense and settlement, and provide reasonable cooperation at the Team’s expense. The Team may not settle any claim in a manner that imposes any obligation or admission of fault on SCRUPS without SCRUPS’ prior written consent (not to be unreasonably withheld).

8. Timelines and Production

Team Order timelines will be provided during the ordering process and are estimates.

Production timelines typically begin once:

  • Final sizes are confirmed

  • Proofs are approved (if applicable)

  • Payment terms are satisfied

Delays can happen due to supply chain issues, vendor capacity, or events beyond our control.

Unless otherwise stated in the quote, quantities may vary by ±5% due to manufacturing tolerances. If a product is discontinued or unavailable, SCRUPS may substitute a functionally comparable item (same or higher quality) with Team approval (not to be unreasonably withheld).

9. Pricing, Quotes, and Validity

Team pricing may be provided by quote. Quotes may have expiry dates and may change if:

  • Quantities change

  • Customization changes

  • Supply costs change

  • Timelines are accelerated or delayed more than 14 days. Rush fees may apply.

10. Payment Terms

Unless otherwise agreed in writing:

  • Team Orders may require a deposit and/or full pre-payment

  • Orders are not released to production until payment conditions are met

Late payments may delay timelines.

Any deposit is non-refundable once SCRUPS begins work on the Team Order, including (without limitation) design consultation, proofing, digitizing, sampling, procurement, production scheduling, or vendor commitments. If the Team cancels or materially changes the Team Order after SCRUPS has begun work, the Team remains responsible for all costs incurred and committed by SCRUPS (including vendor charges) and, if applicable, a reasonable administrative fee. Any remaining balance will be refunded only to the extent payments exceed such costs and fees.

11. Changes and Cancellations

Because Team Orders are planned and often customized:

  • Once production begins, Team Orders cannot be cancelled

  • Changes after approval may not be possible and may incur fees and timeline changes

12. Shipping

SCRUPS Team Orders ship within Canada only.

Shipping method, cost, and delivery details will be confirmed during the Team Order process. Delivery dates are estimates. 

Please see our Shipping and Returns policy. 

13. Returns and Defects

Notify us in writing of defects or fulfillment errors within 7 days of delivery (carrier delivery scan) or, if delivered to a mailroom/receiving desk, within 7 days of the organization’s confirmed receipt, whichever is later.

14. Limitation of Liability

To the fullest extent permitted by law, SCRUPS will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or anticipated savings, arising out of or relating to a Team Order, even if advised of the possibility of such damages. To the fullest extent permitted by law, SCRUPS’ total aggregate liability arising out of or relating to a Team Order (whether in contract, tort, negligence, strict liability, or otherwise) will not exceed the total amounts actually paid by the Team to SCRUPS for the specific Team Order giving rise to the claim.

15. Restrictions on Resale

Unauthorized resale of Team Order products for commercial profit may be prohibited. We may decline or cancel orders we reasonably believe are intended for resale.

16. Governing Law

These Team Terms are governed by the laws of the Province of Ontario and the laws of Canada applicable therein.

17. Team Support

We’re here for your team.

Email: support@scrups.com
Mailing address: 302 Queen St S. Mississauga, ON L5M 1M2

SCRUPS® (“SCRUPS”) is a registered trademark of SCRUPS Inc.